Effective Date: 13 July 2026
At ApkaCity, we strive to provide a smooth and transparent booking experience. This Cancellation Policy applies to both customers and service providers.
Before Service Confirmation: Full refund (if any amount was paid).
After Service Confirmation but before 24 hours of scheduled service: Refund will be processed after deducting a small cancellation fee (₹50 or 10% of service value, whichever is lower).
Within 24 hours of scheduled service: No refund will be given if the service provider has already started traveling or prepared for the service.
After Service has Started: No cancellation or refund is allowed.
Service providers are expected to provide at least 2 hours prior notice if they need to cancel.
Repeated cancellations by service providers may result in account suspension or removal from the platform.
In case of provider cancellation, the customer will receive a full refund.
All refunds will be processed within 5-7 business days to the original payment method.
Refunds are subject to bank processing time.
If a customer is not available at the scheduled time and place, the service provider may cancel the service, and no refund will be issued.
If a service provider does not show up, the customer is eligible for a full refund.
ApkaCity reserves the right to review and take appropriate decisions in exceptional circumstances such as emergencies, natural disasters, or technical issues.
We may update this Cancellation Policy from time to time. Any changes will be posted on this page with the updated effective date.
For any cancellation-related queries, contact us at:
Email: support@apkaCity.com
Phone: 9557793332
